PICKSPAIN'S LEGAL NOTICE AND CONDITIONS OF SALE

 

1.- IDENTITY AND CONTACT DETAILS:

In compliance with Article 10 of Spanish Law LSSI - CE, the details of the owners of this website and the PICKSPAIN brand are specified below:

GRUPO BELTRAN & LANCHARES SL

Registered for VAT purposes with registration number B86218898 

Registered as a company at MADRID's Registry of Companies T 28811, F 218, S 8, H M518735, I/A 5 (11.04.14)

C/ VALENTIN ROBLEDO, 25

POZUELO DE ALARCÓN, MADRID (SPAIN)

Phone / Fax: (+34) 91 351 61 12

 

2.- PRIVACY POLICY

The information you submit on this website will be treated in all cases in accordance with the applicable laws and entered into the files owned by GRUPO BELTRAN & LANCHARES SL. In each and every case, prior consent by the rightful owner of the information will be needed. Any personal information provided will be treated with the sole purpose of responding to communications established by the website user and to be able to provide the professional services provided by the holding company through this on-line store. We will never sell or disclose your personal information to third parties.

In each and every case, your right to access, rectify and cancel your data, as well as oppose its treatment remain unaffected, and you may exercise these rights contacting us at the (email or postal) address specified in the previous section (IDENTITY AND CONTACT DETAILS), with the relevant request and a copy of your ID.

 

3.- INTELLECTUAL AND INDUSTRIAL PROPERTY

GRUPO BELTRAN & LANCHARES SL is the natural or assigned intellectual and industrial owner of all the elements displayed and contained in this website. Therefore, all rights are reserved. Any reproduction, provision or distribution of any elements without its owner's consent is strictly prohibited.

Any misuse of any of the elements owned by the website owner will involve the corresponding legal actions in accordance with Spanish Intellectual Property Laws and other applicable legislation.

 

4.- TERMS & CONDITIONS OF USE AND LIABILITY

When accessing this website, users will always undertake to use it in accordance with the applicable laws, moral codes and public order. Otherwise, they will assume all responsibilities deriving from their misuse thereof.

Particularly, PICKSPAIN's users should refrain from engaging into fraudulent and/or unauthorized use of any of the website elements with the aim of causing harm to third parties or the website, or provide unauthorized access.

The owners are only responsible for those contents created by them, and they accept no responsibility for any content which they cannot control, and/or entered by a third party or which is the target of a hyperlink and can change at any time, as they are out of the control of the website owners. The owner reserves the right to remove any such content without prior consent from the party that entered it.

In any event, the owners reserve the right to make any alterations on the website at their own discretion without prior notice.

 

5.- TERMS OF SALE                        

Please read the terms of sale defined below carefully before making any purchases on this website. They shall govern the entire purchase process. Please contact info@pickspain.com for any enquiries about them.

 

1.- Items and availability

 

Every item displayed on www.pickspain.com shall be available for sale until stocks last.

We generally only offer products that are in stock. If an order has been made and it cannot be dispatched within a normal period or due to its availability, Pickspain shall notify the customer by any of the means provided in the order form and offer them the opportunity to cancel their purchase and get a refund of the payment already made.

 

2.- Shipping and delivery

All specific delivery charges based on the destination shall be borne by the customer.

Orders to Spain shall be delivered within a reasonable time of approximately 3-7 days, always subject to existing courier services.

Delivery charges shall be specified in the corresponding table. Carriage costs are listed on the purchase summary page displayed before confirming the order.

Prices listed on the table do not include import duties or local taxes, which shall be borne by the customer at destination. This applies to deliveries to the Canary Islands, Ceuta, Melilla and countries outside the European Union.

Rates are expressed in Euro (€) and are VAT inclusive.

The maximum weight allowed per order is 30kg. Please contact info@pickspain.com / info@grupobeltranlanchares.com for heavier orders.

If your country is not included in the list and you would like to place an order, contact us on info@pickspain.com / info@grupobeltranlanchares.com and we will let you know how to proceed.

 

0 -10 Kg

10 - 20 Kg

20 - 30 Kg

Mainland Spain

6.10€

8.75€

9.70€

Balearic Islands

15.55€

22.15€

27.35€

Portugal

16.95€

25.80€

36.50€

France y Germany

20.50€

28.80€

36.30€

Italy, Belgium, United Kingdom, Netherlands, Luxembourg, y Austria

23.90€

31.10€

39.60€

Poland, Czech Republic, Denmark and Hungary

29.80€

37.90€

47.30€ 

 

 

TAXES

Residents of EU countries:

All taxes are included in the prices displayed on the products that are for sale on our e-commerce store.

 

Residents of non-EU countries:

Purchases made by any natural or legal person resident in a non-EU country are exempted from VAT. No orders will be shipped to post office boxes.

For the purpose of this purchase/shipping process and due to their tax system, all geographical areas belonging to the Canary Islands, Ceuta and Melilla are considered non-EU territories.

Please be aware that shipping prices do not include import taxes (tariffs), which will be paid in cash by the receiver of the goods at destination.

The purchase system is subject to the legislation in force in Spain. Therefore, all sales shall be deemed as performed at Eligespaña/Pickspain Grupo Beltrán & Lanchares S.L., with registered address at Calle Valentín Robledo 25, 28224 Pozuelo de Alarcón, Madrid, Spain.

 

Terms of delivery to EU countries

Delivery charges include carriage, insurance, packing, handling and VAT.

Selling alcoholic beverages to children under 18 years of age is prohibited.

 

Terms of delivery to non-EU countries

Non-EU countries have specific customs formalities, whose duties and taxes are not included in these charges and must be paid by the customer before collecting their order. Where VAT is not applicable, this amount will be deducted from the total amount.

Delivery charges include carriage, insurance and customs clearance at origin. For deliveries to non-EU countries, customs charges at destination and other taxes (tariffs) are not included; the recipient shall pay them in cash in order to collect the goods, whether they accept or discard them.

Eligespaña/Pickspain (Grupo Beltrán & Lanchares S.L.) accepts no liability for any delays that may be caused in customs clearance or if the local authorities decide to confiscate any of the items in a parcel.

Depending on the type of item and destination chosen, special delivery conditions or limitations may apply.

Selling alcoholic beverages to children under 18 years of age is prohibited.

Terms of delivery to the Canary Islands, Ceuta and Melilla

Delivery charges include carriage, insurance and customs charges at origin. Customs charges at destination and other duties (tariffs) are not included; the recipient shall pay them in cash in order to collect the goods, whether they accept or discard them.

For orders to the Canary Islands, Ceuta or Melilla, you will need to enter your ID/VAT registration number so that the Spanish Tax Agency will have no problems with customs formalities. Failure to do so may cause delay or failure in delivery to you. If the recipient is not the same as the buyer, you shall also enter their ID/VAT registration number. The recipient will need to be registered with the Spanish Tax Agency (Agencia Tributaria) in order to collect the order.

Eligespaña/Pickspain (Grupo Beltrán & Lanchares S.L.) accepts no liability for any delays in customs clearance or if the local authorities decide to confiscate any of the items in a parcel.

Depending on the type of item and destination chosen, special delivery conditions or limitations may apply.

Selling alcoholic beverages to children under 18 years of age is prohibited.

All import duties and customs charges must be paid by the customer or the recipient at the time of collection. If the customer refuses to pay such charges, Eligespaña/Pickspain (Group Beltrán & Lanchares S.L.) will not deliver the order and shall refund the remainder of its cost to the customer after deducting these charges and those derived from the return. Any goods from countries outside the EU may be subject to import fees at customs.  All import duties, VAT on the goods and all other delivery charges must be paid at the time of collection.

 

3.- Payment

 All payments for products are made at the time of completing the order. All relevant delivery charges (depending on the delivery weight and destination) will be added to the original price displayed at www.pickspain.com for each of the products offered. Such fees will always be notified to the customer in advance during the purchase process. There is no minimum amount for orders.

Eligespaña/Pickspain (Group Beltrán & Lanchares S.L.) accepts four different modes of payment: debit or credit card, PayPal, bank transfer.

Credit card:

If you choose this payment method you will be redirected to our financial institution's secure website, where you will need to submit your card number and expiration date. You will be charged once all details have been verified.

If the POS reports that the card has been rejected, the order will be automatically cancelled.

Eligespaña/Pickspain (Group Beltrán & Lanchares S.L.) uses secure payment systems from leading financial institutions in e-commerce. Our platform works with 3D Secure, an internationally recognised security standard for on-line credit card payments developed by VISA and MasterCard which enhances payments safety and protection.

All sensitive payment data are encrypted (SSL) and directly transmitted to the relevant financial institution.

Once the payment has been completed, if everything is correct, you will receive a purchase confirmation by email with all your order details.

PayPal:

Due to its safety and speed, this worldwide known system is one of the most used systems nowadays for online sales. You must have a PayPal account in order to pay for your purchases using this system. Your details are only held by your bank and are not visible by any other parties during your transaction.

If this is the choice for payment, you will be automatically redirected to PayPal's website so that you can log in and confirm the order using your login details.

Once the payment has been made, if everything is correct, you will receive a purchase confirmation by email with all your order details.

Bank Transfer:

Paying by bank transfer is a simple mode of payment. If you choose this mode of payment, all the details needed in order to pay by bank transfer will be shown at check out when confirming the order. Please note that your order's reference number must be used as the transfer's reference.

Bank transfers take approximately 48 hours to become effective. Once payment has been confirmed, we will proceed to preparing and dispatching your order.

Please bear in mind that you must pay in Euro and any potential exchange bank fees will be paid by the customer when choosing this mode of payment. In the case of international bank transfers, it is very important that, when ordering the transfer, you always communicate your bank that you who takes charge of any fees charged at origin, i.e. any bank fees and charges from your organization.  Otherwise, Eligespaña/Pickspain (Group Beltrán & Lanchares S.L.) may stop your order delivery if full payment has not been received.

Once the transfer has been received, if everything is correct, you will receive a purchase confirmation by email with all your order details.

 

4.- Purchase process

The customer selects the products they want to buy from the online store and they are stored in a shopping "cart". Once they have finished choosing products from our online store, they can access the contents of the shopping cart to confirm the products selected and make their payment. They must enter the purchase and delivery details required in the order form. These details will be subject to our privacy policy as described above.

Once the payment has been made using one of the systems listed in the paragraph "price and payment", the customer will receive a confirmation email automatically generated by the online sales platform within a maximum of 24 hours. In all cases, the parties will be deemed as having entered a contract once the customer has received the order confirmation by email.

If once it has been received an error is identified, please contact info@pickspain.com

 

 

5.- Returns

These terms and conditions have been prepared in accordance with Spanish Law 3/2014 of March 27, which establishes that customers shall have a period of up to 14 calendar days from receipt of their order to exercise their right of withdrawal.

Faulty products

Faulty products means those products that have been damaged during carriage, or which are not in good condition.

If the client requests a refund for the damaged product(s), carriage expenses will be borne by Eligespaña/Pickspain (Grupo Beltrán & Lanchares S.L.). If the customer requests a replacement of the damaged product(s), they will be delivered at no additional cost.

Incorrect orders

Incorrect orders are those orders accidentally delivered to customers with a product other than the one registered in the order placed by them.

If the client requests a refund for the incorrect product(s), carriage expenses will be borne by Eligespaña/Pickspain (Grupo Beltrán & Lanchares S.L.). If the customer requests a replacement of the incorrect product(s), they will be delivered at no additional cost.

 

Return conditions in any of the situations:

1) The product must be in the same state it was delivered and, as much as possible, in its original packaging and labelling.

2) The product must be returned in its original packaging or, failing that, in a similar format that can guarantee its return in perfect conditions.

3) A copy of the delivery note, specifying the products being returned and the reason for the return, must be included in the parcel.

4) A picture of the goods must be included.

5) No returns will be accepted if the goods are not in perfect state when they reach us, i.e., products that have been used, altered or manipulated will not be accepted.

Once these conditions have been fulfilled, the order recipient must email must info@pickspain.com / info@grupobeltranlanchares.com, within a maximum period of 14 calendar days from receipt of the order, indicating the delivery note number as well as the return reasons and the products that you wish to return. It is advisable to contact us within a maximum of 48 hours.

Once the product has been returned, when it arrives at Eligespaña/Pickspain (Grupo Beltrán & Lanchares S.L.), we will verify that it meets the return conditions above detailed and, if everything is correct, we will proceed to refund the purchase amount to the customer using the same means used for the original payment.

For international returns, the Canary Islands, Ceuta and Melilla, the return costs as well as local customs and tax expenses, are the responsibility of the customer.

 

5.- APPLICABLE LAW AND JURISDICTION

This website, as well as any relationships that may develop thereof, is governed by the laws of Spain. Similarly, any dispute which might arise out of or in connection with PICKSPAIN, and as long as the other party can waive their own jurisdiction, will be settled by the courts of Madrid.

 

 This translation is for convenience purposes only. In case of any conflict between this document and the Spanish version hereof, the Spanish version shall be binding and shall prevail.